Exchange & Refund Policy – Saffinna

At Saffinna, your satisfaction is our top priority. We offer a 7-day return policy, meaning you have 7 days from the date of delivery to request a return.

Please note: Refunds do not apply to sale items, unless the item is faulty or incorrect due to our error.

Return Eligibility

To qualify for a return:

• The item must be unused, unworn, and in original condition

• Tags must be intact and the product should be in its original packaging

• A proof of purchase is required

How to Request a Return

You can initiate a return by contacting us via:

• Email: saffinnaofficial@gmail.com
  

• WhatsApp: 0322 6485000

Once your return request is approved, we will send you return instructions. Please do not send items back without prior approval, as they will not be accepted.

Damages & Issues

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery. We’ll review your case and ensure a quick resolution.

Exchanges

We’re happy to exchange items that are defective or mistakenly sent. For a successful exchange:

• The item must be unused and unwashed

• You must report the issue within 24 hours of receiving the order

Refunds

Once your complaint is approved, refunds will be processed within 24 hours to your bank account, JazzCash, or Easypaisa.

For any return or refund-related questions, feel free to reach out to us at saffinnaofficial@gmail.com - we’re here to help!